Help Center

How can we help you?

Explore our help center, find answers to your questions, select a service support plan or get in touch with us. We are here to help.

For all your

products and services

Manuals

Check Kronometrix data fabric and IoT gateway technical manuals. Access our support site for more information about how to use our products and services.

Datasheet

Check Kronometrix data fabric and IoT gateway technical product datasheet. Access our support site for more information about how to use our products and services.

FAQ

If you have any questions about Kronometrix data fabric, K1 IoT Gateway or Kronometrix Data Recording, please check our list of frequently asked questions and answers.

Discussions

Have more questions? Please join the discussions, have unlimited support on any Kronometrix technologies from data fabric to IoT gateway and data recorders.

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For your support plan

Software Update
Annual commitment. Billable per data-source, per year.

9.95 € /DS /year

  • All Industries
  • Yes Email
  • No Phone
  • No Video Chat
  • 3 Incident Cases
  • No Live private channel
  • No Remote access
  • Yes Software Updates
  • No SLA
Order
Standard
Annual commitment. Billable per data-source, per month.

19.95 € /DS /month

  • All Industries
  • Yes Email
  • Yes Phone
  • No Video Chat
  • 10 Incident Cases
  • No Live private channel
  • Yes Remote access
  • Yes Software Updates
  • 24h SLA
Order
Premium
Annual commitment. Billable per data-source, per month.

29.95 € /DS /month

  • All Industries
  • Yes Email
  • Yes Phone
  • Yes Video Chat
  • 100 Incident Cases
  • Yes Live private channel
  • Yes Remote access
  • Yes Software Updates
  • 6h SLA
Order

Remote Access – Keep track of your Kronometrix Data Recording, K1, or K500 installations. Our team can connect to your environment(s) to check and maintain all Kronometrix products. All installations can be automatically monitored for availability and performance, if required.

DS – The term Data Source (“DS”, “ds”, “data-source”) means any system connected to a public or private network with a valid IPv4 or IPv6 address like a database server, a data logger, a graphic workstation, or a sensor bound to a single Kronometrix data subscription.

Device – The term data-source device (“DEVICE”, “Device”, “device”), is a component which belongs to a data-source, and does not relate or has any relation or association with any IPv4 or IPv6 address. Examples: one or many virtual CPUs or a disk from a database server are considered devices inside Kronometrix. A Kronometrix device can be called in other systems, sensor, probe, component.

How can we help you?

Getting started

Find out how to get started using Kronometrix data fabric: software media, deployment options, system technical requirements, how to start the installation process.

Installation Support

A simple and concise how to install Kronometrix data fabric on your environment: physical or virtual installation. Includes notes for KVM, Xen or ARM single-board computers.

How to use Kronometrix

You have Kronometrix running, then what? A follow-up, step by step guide how to use Kronometrix: create new user accounts and data subscriptions, and start provisioning data.

Update your installation

Keep up your installation with latest security updates and patched. A short guide how you should maintain your Kronometrix installation.

Production issues

Find answers to the most immediate questions about running Kronometrix data fabric in production environments using KVM, Xen or ARM single-board computers.

Smart Alarms

Understand how Kronometrix will act and notify you when something goes wrong. Learn how to check if your data arrives in time and setup smart alarms.

Single-board Computers

If you plan running Kronometrix on Raspberry PI computers, check to see what single-board configurations are supported, how to get started, configure and use the software.

Write a new recorder

Start to record your own data. Write a new data recorder and learn how you can get started with Kronometrix Data Recording module and K1 IoT gateway.

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Get in touch

If you have any questions about our products and services, please contact us.